Frequently asked questions

Wherever they take Mastercard. That means at all ATMs and many shops and restaurants worldwide - and as of January 2020 without exchange rate spread. There are very few merchants that can not yet accept our prepaid credit card. These are isolated cases. Did your neon-Mastercard unexpectedly not work but another one of your cards did? Please tell us – if you got a confirmation slip and attach it, that's even better. That way, we can figure out what went wrong.