neon metal
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neon metal.
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Unique.

The unique account with
exclusive insurance packages.
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Metal card

Minimalist design meets 14 grams of stainless steel: a strong statement of your extraordinary lifestyle.

Insurance packages

With neon metal, you get a mobile phone insurance, three additional years of warranty on electronic devices, a best price guarantee and a ticket insurance. But that's not all: unlock more exclusive shopping, cyber and travel insurance packages by using your metal card.

Free cash worldwide

With neon metal, we want to make travelling as carefree as possible for you, that’s why you can withdraw cash around the globe for free. And you’ve got five free cash withdrawals in Switzerland per month.

Introducing:
the metal card

14 grams of flexible steel
Contactless payments
on both sides
A strong statement
of your lifestyle

Insurance packages

0Metal package
1Shopping package
2Cyber package
3Travel package
Metal Shopping Cyber Travel
0
Metal package from 0 CHF card payments
from 0 CHF card payments
Metal card
Minimalist design meets 14 grams of stainless steel: a strong statement of your extraordinary lifestyle.
Phone damage protection +
Your mobile phone insurance covers you against all kinds of damage. Whether your mobile phone falls into the sea on holiday, accidentally breaks into a thousand pieces while skiing, or is stolen at the Gurten festival by an unpleasant fellow raver – we’ve got you covered. Regardless of the value, age or type of device of your mobile phone.
Free cash worldwide
With neon metal, we want to make travelling as carefree as possible for you, that’s why you can withdraw cash around the globe for free. And you’ve got five free cash withdrawals in Switzerland per month.
Warranty extension
You get a three-year warranty extension for electronic products you buy with your metal card - which means they are insured, on top of your normal warranty of two years, for a total of five years. The warranty extension applies to all electronic devices you can no longer live without: your smartphone, your gaming console, your television, and more.
Best price guarantee
TThis insurance, as the name already suggests, guarantees that you get the best price when you’re shopping – both online and in-store. Let’s say you happily bought the newest iPhone in a store, but a week later you see another online seller that offers it for 40 CHF less. No worries: with the best price guarantee you'll get back the price difference within 14 days after buying your product.
Ticket insurance
You've bought concert tickets to see your favourite artist, and the night before the concert, you get sick? No worries: The ticket insurance has got you covered. (We know that we can’t make up for the experience, but at least you’ll get your money back.) The insurance not only covers you in case of illness, but your purchased tickets will be reimbursed in cases of injury, accidents, or failure of public transport.
1
Shopping package from 500 CHF card payments
from 500 CHF card payments
Return protection
Let’s image that you're a serious sneakers’ collector, and you buy another pair of sneakers. Despite your love for them, you decide that this pair might be just one too much. No problem: you get the full price back if the seller won't take them back. Of course, the sneakers must be completely intact and not worn.
Purchase protection
Let’s image you're a serious sneakers’ collector, and you buy another pair of sneakers. Once they arrive, you can’t wait to wear them the next day, but your dog chews them up in your unguarded entrance – again, we've got your back. Next to destruction or damage to your shoes, it covers you in the event of theft or robbery for 90 days from the date of purchase.
Online buyer protection
Let's imagine you're a serious sneakers’ collector, and you buy another pair of sneakers. As the digital native that you are, you obviously buy those sneakers online. You excitedly open your package, but your sneakers arrive without the shoelaces, or worst case, they don’t arrive at all. Still no need to worry, since you're covered against non-delivery, incorrect delivery or delivery of damaged goods.
2
Cyber package from 5'000 CHF card payments
from 5'000 CHF card payments
Online legal protection
Picture this: You’re a hobby photographer and you take great pictures of the mountains while skiing and you post them on Instagram. After a great weekend in the powder, you wake up and almost spit out your morning coffee when you see your picture of the Matterhorn printed in the local newspaper. Granted, we cannot prevent you from spilling your coffee. But: We’ve got you covered. The online legal insurance protects you when you become a victim of copyright or personality infringements, or of violence of computer and internet offenses.
Online account protection
If it weren’t enough for a Monday morning that a newspaper printed your Matterhorn picture without your permission, you check your neon app and discover five transactions from last night when you were asleep. If there was still some coffee left, now is for sure the time to spill the rest of it. But still no need to worry: the online account protection has got you covered for financial losses resulting from misuse of your accounts and cards as well as mobile payment systems.
3
Travel package from 15'000 CHF card payments
from 15'000 CHF card payments
Search, rescue and transport
You love hiking far away from civilization – a great surrounding for finding your inner zen, but not for breaking your leg. If that happens and a helicopter must come to fetch you, you might lose some of that zen, but you're covered for the costs for the transfer to the nearest hospital. You’re further covered in case of serious illness or in case of death. This includes search and rescue operations if you’re considered missing. Fingers crossed this doesn’t happen.
Health insurance abroad
The health insurance provides cover for 90 days if you fall ill or suffer an accident - such as breaking your leg while challenging yourself on the «Race around Rwanda» track with your gravel bike. You’re covered during a booked travel service and if you have not yet reached your 80th birthday (sorry for that).
Cancellation insurance
The cancellation insurance provides cover if you’re not able to attend your booked flight or train ride due to illness, injury, strike, civil unrest, failure of public transport or theft of travel documents. The insurance covers the costs of the cancellation costs and in the event of a delayed start of the journey, it also covers the resulting additional costs.
Flight delay insurance
If you miss your connecting flight due to a delay of at least three hours through the exclusive fault of the first airline, the insurance covers the additional costs for continuing the journey (after claims have been made against the airline), such as hotel costs, rebooking costs and telephone charges.
Baggage insurance
Your luggage is insured against theft, robbery, damage, and loss during the trip. If your luggage arrives at your destination with a long delay, we will cover the costs of your most necessary purchases (we’re afraid a new gravel bike is not included here if it arrives late).

More information about neon metal in our blog

neon metal Levels_620x570 26. April 2022 From shopping to travelling - we got you covered

Wheth­er you’ve just star­ted your metal jour­ney or you’re already a long-es­tab­lished metal-head,...
neon metal ATM_1360x1020 26. April 2022 Relax and enjoy your holiday – with free cash worldwide

Who would­n’t want to relax and enjoy them­selves on hol­i­day? When you’re on hol­i­day, all you sho...
neon metal Handyversicherung_1360x1020 26. April 2022 How we protect your phone from damage

No mat­ter where you are in the world, your mo­bile phone is al­ways by your side. After all, half...

Frequently asked questions about neon metal

So what’s neon metal, then?

All the great features you get with neon free are also included with neon metal: a Swiss account with one Mastercard for everything, affordable and transparent prices – everything digital, simple and secure in one app.

With neon metal, you also get a high-quality metal card and free cash withdrawals anywhere in the world. And that’s not all – you also get mobile phone insurance, three additional years’ warranty on electronic devices, a best-price guarantee and ticket insurance. As if that weren’t enough, you can also unlock other high-calibre shopping, cyber and travel insurance packages, just by using your metal card.

What’s special about the neon metal app?

Alongside the many brilliant features you get with neon free, your app also includes a special neon metal section in your profile. That’s where we’ll show you all your neon metal benefits and you’ll see which insurance packages you’ve already unlocked (and how far you’ve got to go until you unlock the next one).

How much does neon metal cost?

neon metal is yours for 15 CHF a month. The same unbeatable conditions apply to neon metal as to neon free: Card payments are free - even abroad. Without exchange rate surcharges. Click here for a detailed overview of the prices.

How can I get neon metal?

If you meet the requirements (age, place of residence, tax liability), you can download the app easily via the Apple Store, Google Play Store or the Huawei AppGallery. Then grab your smartphone, passport or ID and residence permit, make sure you have a good internet connection and sit in a quiet corner for just under 10 minutes while you follow the app instructions. During these 10 minutes, you’ll select the neon metal account, enter your personal details, confirm these via a free video call or using photo identification and set your login code. That’s it. We’ll take care of the rest! Click here to read about the identification process in detail.

I want to switch from neon free to neon metal – what do I need to do?

It’s so cool that you’re craving that metal feeling! Open up your neon app, click on «Profile» and then, under your name at the top, click on «neon free». You will then see your active account (neon free); switch to the neon metal overview by swiping right twice. Tap on «Get neon metal» and follow the steps.

You've got more questions about neon metal? Head to our FAQ
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